Lost Wallet
I lost my seed phrase. What should I do?
Losing your seed phrase can be stressful — we’re here to help you understand what your options are.
Step 1: Check If You Still Have Access on Another Device
Before assuming your seed phrase is lost, please check our guide for finding your seed phrase. In most common cases, your wallet is still accessible on another device or browser. Some other tips for locating your seed phrase are on the previous page.
Try logging in on:
Your other devices (phone, tablet, or another computer)
Browsers you commonly use (Chrome, Safari, Firefox, etc.)
If your wallet is still set up, you may be able to:
Access your wallet using your password
View or export your seed phrase from within wallet settings
👉 If you can access your wallet on any device, you may still be able to recover your seed phrase — no further recovery process is needed.
Step 2: Identify What Was in Your Wallet
If you’re certain you no longer have access, the next step is to determine what types of assets were stored in your wallet, as recovery options depend on this.
❌ If Your Wallet Held Cryptocurrencies or External Tokens
If your wallet contained:
Cryptocurrencies (e.g., Bitcoin, Ethereum, etc.)
Tokens distributed directly by third-party issuers (outside of Republic)
These assets are likely permanently lost if your seed phrase is no longer accessible.
Because your wallet is self-custodied:
We do not store your seed phrase
We do not have access to your private keys
We cannot recover or reset access to these funds
👉 You can still contact us to create a new wallet, but we will not be able to recover any funds from your previous wallet.
✅ If Your Wallet Held Republic Tokenized Securities or Unclaimed Stablecoin Payouts
If your wallet contained:
Tokenized securities distributed directly by Republic
Stablecoin payouts from Republic that have not yet been claimed
We may be able to help recover these assets by issuing a replacement wallet.
However, please note:
This is a manual and time-intensive process
It requires multiple rounds of identity verification
You will need to complete:
Multi-factor authentication
Documentation and paperwork
Ongoing communication with our support team
⏳ Recovery can take time, and approval is not guaranteed.
👉 Before reaching out, please make sure you have:
Thoroughly checked all devices and browsers
Exhausted all attempts to locate your seed phrase
This process should only be used as a last resort.
📩 Need Help?
If you believe your situation qualifies for recovery of Republic-issued assets, please contact our support team at investors@republic.co. We’ll guide you through the next steps.