Supported Assets and Blockchains

Why can’t I import my seed phrase into another Canton wallet provider?

The portion of your wallet & assets built on the Canton Network differ from the other blockchains we offer in the Republic Wallet. Here is how:

• Privacy first: Unlike public blockchains, your Canton holdings aren’t visible to everyone. Each financial institution runs its own private ledger, and those ledgers can connect with each other to share assets when needed. This design keeps your financial information private.
• Self-custody preserved: You can still use your seed phrase because it’s the ultimate recovery tool for your entire wallet. If there’s ever an emergency with your devices—like if you accidentally reset them or lose them all—you can still use your seed phrase to regain access to your funds.
• Why it looks different: On public chains, seed phrases let you instantly import your wallet into any provider because there’s a universal ledger everyone can read. On Canton, ledgers are private by design, so other wallet apps can’t “see” your account directly. That doesn’t take away your control—it just means the path to recovery is different.

In short: Your Canton seed phrase is not for hopping between wallet apps. It’s your safety net, ensuring you always maintain access to your assets if you ever run into an issue.

Do we still offer solutions for disaster scenarios where Republic Wallet is not available?

While most blockchains offer resilience by letting you switch providers seamlessly, Canton handles disaster scenarios differently. Although uncommon, we have emergency plans for when Republic can no longer operate your ledger, including:

1. Service disruption: Republic’s wallet service is temporarily unavailable

2. Infrastructure issue: An unexpected issue is occurring which prevent you from accessing our systems or hosting environment

3. Business continuity event: Regulatory, financial, or operational reasons prevent us from continuing to offer wallet services on Canton

What happens if service is temporarily disrupted?

If Canton service is temporarily disrupted:

• Any customer attempting to use Canton’s network will be informed about the service disruption

• All wallet services on Canton will be temporarily halted until the issue is resolved

• No workarounds will be offered during the disruption to maintain the integrity of the ledger’s last known state

• Republic will work to resolve the disruption as quickly as possible

• Customers will be informed once service has been restored

• Upon restoration, your wallet and assets will be exactly as they were before the disruption

What happens if Republic’s infrastructure experiences an issue leading to data loss/corruption?

Canton provides strong privacy by limiting data visibility to entitled parties via participant nodes. Republic’s infrastructure for Canton includes running our own participant node aka a validator. In most cases where we experience data loss, we follow Canton’s disaster recovery guidance and restore from our own backups.

If those are unavailable, partial data recovery is still possible via an identities backup as per Canton’s procedures. Special participant nodes designated as super validators by the Canton network coordinate operations and disaster procedures for the global synchronizer and can provide partial data recovery. More information can be found in the documentation here provided by the Canton Network.

What happens if there is a business continuity event that impacts Canton support?

Your assets are always yours, no matter what. In the unlikely event that Republic could no longer operate your wallet, there is a procedure to ensure you never lose access.

1. Rehoming the Ledger: Partner-led migration
   
   Republic would identify and designate a recovery partner to take over responsibility for hosting your ledger. This means the exact same balances and assets you already hold would continue to exist—just now operated by our recovery partner instead of Republic.

2. Using your seed phrase to reestablish access after rehoming
   
   To connect to our recovery partner’s system, you would be able to use your existing seed phrase. This proves that you are the rightful owner of your assets, allowing them to “re-home” your ledger securely.

3. Continued access to your funds
   
   Once rehomed, you can continue managing and transacting with your assets through the designated recovery partner’s wallet interface. Nothing about your ownership changes; the recovery process is simply about making sure your assets remain accessible even if Republic is unavailable.

In short: Even in an emergency, designated recovery partners are the pathway to keep your assets live and usable. By using your seed phrase and staying on top of email notifications pertaining to this migration, your funds on Canton Network remain in your control.

*Please note: This information is specifically about Canton network. Wallet/Funds access on other blockchains (Ethereum, Bitcoin, etc.), remain independently accessible in disaster scenarios using standard seed phrase export capabilities.